We want you to love what you ordered, but if something is not right, we're here to make the return/exchange process as smooth as possible for you. Here's our return and exchange policy for items purchased from सादा / SAADAA :

• Free Returns/Exchanges: You can return or exchange items for free within 7 days from the date of delivery if they are in unused condition, with original tags, and the packaging bag intact. For multiple item exchanges, each item needs to have a separate request selecting preferred size and colour.
• Post 7 Days: After 7 days, we regret that we won't be able to facilitate exchanges or returns for any reason.
• One Time Exchange: Even within the 7-day window, we allow exchanges only once. No return/exchange policy for exchanged orders.
• Received a Damaged or Incorrect Product: If your product arrives damaged, defective, or incorrect, please initiate an exchange request on our website within 7 days of delivery.

Returning one item from a combo? Refunds will be as per the individual item price, not the combo price. Discounts will be recalculated based on the items you keep from the order.

Exchanging for something else? You can select an alternative product of equal or lower value. Refunds for lower value items will be processed within 7 working days after the returned parcel is received in our warehouse.

If you have any questions or need assistance, please contact our support team. We're here to help.

Refund/Cancellation Policy

• After a return request, pickup happens within 4 business days, and refund is initiated within 7 days after quality inspection.
• Refund timelines:
  • Prepaid orders: 7 business days after quality check
  • COD orders: 7 business days after quality check (refund via Saadaa Credit/E-vouchers)
• Cancellation policy: Email support@saadaa.in within 6 hours of placing your order (Mon-Sat 10am-7pm). Orders may ship quickly; cancellation isn't always possible.
• For card transfers, the refund period depends on your bank. Banks send SMS alerts for refunds above ₹5,000 only.

Thank you for choosing सादा / SAADAA